Shipping policy

Shipping Policy

Thank you for shopping at Sqoover. We are committed to delivering your order quickly and safely. Below you will find the details of our shipping policy.

Shipping Destinations

We currently ship to addresses within the United Kingdom only. We do not ship internationally or to PO Boxes at this time.

Order Processing Time

  • Processing Time: All orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding UK bank holidays).

  • Confirmations: You will receive an order confirmation email immediately after purchase. Once your package leaves our warehouse, you will receive a shipping confirmation email containing your tracking information.

Shipping Methods, Costs & Delivery Times

We like to keep things simple and transparent. We offer reliable standard shipping across the UK.

Shipping Method Cost Delivery Time (Est.) Tracking
Standard Shipping (Royal Mail / Tracked Carrier) FREE 3–5 business days Included

Please note: Delivery times are estimates and may vary slightly during peak periods (such as holidays or major sales events) or due to extreme weather conditions.

Tracking Your Order

Once your order is dispatched, you will receive:

  • A shipping confirmation email.

  • A unique tracking number.

  • A direct link to track your package on the carrier's portal.

You can also check your delivery status at any time by logging into your account or by contacting our team at wecare@sqoover.com.

Delivery and Shipping Address

Please ensure that your shipping address is complete, accurate, and includes the correct postcode. Sqoover cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice a mistake in your shipping address, please contact us immediately at wecare@sqoover.com. Once an order has been dispatched, we are unable to modify the delivery address.

Product Packaging

To ensure your toys, scooters, or ride-ons arrive in perfect, brand-new condition, all items are carefully packaged:

  • Products are shipped in heavy-duty cardboard boxes to protect the retail packaging and components.

  • Shock-absorbing materials are used inside the boxes to prevent shifting or transit damage.

  • We utilize eco-friendly and recyclable packaging materials whenever possible.

Delivery Issues & Resolutions

1. Lost or Stolen Packages

If your tracking link indicates that the package was delivered, but you cannot find it:

  1. Check around your property, with neighbors, or with your building management.

  2. Verify that the shipping address on your order confirmation was correct.

  3. Contact us within 48 hours at wecare@sqoover.com. We will open an investigation with the carrier to help locate your package or arrange a replacement if necessary.

2. Damaged in Transit

If your package arrives visibly damaged or open:

  1. Take clear photos of the damaged outer packaging and the product inside.

  2. Contact us immediately at wecare@sqoover.com.

  3. We will prioritize your case and arrange for a swift replacement or a full refund.

Order Modifications and Cancellations

Need to change or cancel an order?

  • Please email us immediately at wecare@sqoover.com.

  • If your order has already been processed or dispatched, we cannot cancel or modify it. In this case, you will need to follow our standard return process once the item arrives.

Contact Us

For any questions, updates, or concerns regarding your shipment, feel free to reach out to our customer care team:

Email: wecare@sqoover.com

Phone: +44 7537 177332

Business Address: Sqoover, Dollis Park, London N3 1HQ, United Kingdom

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)